Curious Trails Support

Downloading and installing

Curious Trails is not available in the stores yet. As soon as it is, the App Store button on this site will take you straight to it.

Curious Trails includes all its spoken instructions in seven languages, so it works offline. That makes the download fairly large: use Wi-Fi and make sure there is enough free space on your device.

If a download stalls, check your connection and free space, then tap the app icon to resume, or restart the device.

Sound or spoken instructions

1. Turn the volume up with the buttons on the side of the device.
2. Check that the device is not muted and not connected to Bluetooth headphones or a speaker you did not intend to use.
3. Tap the speaker or “Listen” button in the activity to play the instruction again.
4. Still silent? Close Curious Trails completely and open it again.

Changing the app language

1. On the home screen, tap the shield at the top right.
2. Pass the parent gate: hold the button for two seconds and answer the question, or enter your parent code.
3. Choose the language you want. The spoken instructions switch with it.

Managing a subscription

Subscriptions are managed by Apple, not by Curious Trails. On iPhone or iPad:

1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions and choose Curious Trails.
4. Change your plan or tap Cancel Subscription.

You can also open this screen from the app: parent area → Full access → Manage subscription.

Apple’s official guides: Cancel a subscription from Apple · Switch to a different subscription plan · Apple Subscriptions and Billing support.

Once the Android version is available, subscriptions bought on Android are managed in the Google Play Store app under Payments & subscriptions.

Restoring purchases

Usually Curious Trails finds your purchase automatically on every device that uses the same Apple Account. If it does not:

1. Make sure you are signed in with the Apple Account you used to buy Curious Trails.
2. Open Curious Trails and tap the shield at the top right.
3. Pass the parent gate.
4. Tap Full access.
5. Tap Restore purchases. You will not be charged again.

If nothing is found, check your internet connection and try once more. Still stuck? Email us with the date of purchase (no receipts with payment details, please).

App not responding

1. Close Curious Trails completely: swipe up from the bottom of the screen and pause, then swipe the app away.
2. Open it again. Profiles and progress are stored on the device, so they are kept.
3. If it keeps happening, restart the device and make sure both the system and Curious Trails are up to date.
4. Still a problem? Email us and tell us which activity it was and what you did just before.

Reporting incorrect content or translations

Spotted a mistake in a word, a spoken instruction or a translation? We would love to hear it. Email us with the app language, the world and activity, and what you expected to see or hear. A screenshot helps, as long as it shows no personal details.

Privacy questions

Curious Trails does not collect personal data. Read the privacy policy for the details, or email info@madebybalthazar.com with any question.